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  • Do you offer any discounts for students?
    Yes, at Lunia 3D, we understand the importance of supporting education and fostering creativity among students. We are pleased to offer special discounts to students working on academic projects or personal endeavours. To take advantage of our student discount, please provide proof of your student status when requesting a quote for your 3D printing project. Our team will be happy to review the details and apply the appropriate discount to your project.
  • Can I have my printed object in a specific colour?
    Yes, we offer a range of colours for most materials. Please let us know your colour preference when requesting a quote.
  • What materials can you print with?
    We offer a variety of 3D printing materials, including PLA, ABS, PETG, Nylon, and various types of resins. Check out our materials page to learn more. If you're unsure which material is best for your project, please contact us, and we'll be happy to advise you.
  • What is the difference between FDM, SLA, and SLS 3D printing?
    FDM (Fused Deposition Modelling) uses a thermoplastic filament that is melted and extruded layer by layer to build the object. SLA (Stereolithography) utilizes a UV laser to cure liquid resin, hardening it layer by layer. SLS (Selective Laser Sintering) involves using a high-power laser to fuse powdered material, such as nylon or metal, layer by layer.
  • What is the maximum size of an object that you can print?
    Our 3D printers have different build volumes, allowing us to print objects of various sizes depending on the material and printing process you choose. If your project requires a larger print than our printers can accommodate, we can split parts and assemble in sections.
  • Do you offer post-processing services, such as sanding or painting?
    Yes, we can provide various post-processing services, such as support removal, surface finishing, and painting. Please mention your post-processing requirements when requesting a quote.
  • What about Confidentiality and Intellectual Property?
    At Lunia 3D, we take confidentiality and intellectual property very seriously, as we understand the importance of protecting your ideas and designs. To ensure the security of your project, we are more than willing to sign a Non-disclosure Agreement (NDA) before discussing any details or beginning any work on your project. If you do not have your own NDA, we can provide one for both parties to sign, establishing a secure and confidential working relationship. This agreement ensures that your ideas, designs, and any other information shared during our collaboration remain protected and confidential.
  • Can you print multiple materials or colours in one print?
    Some of our printers are capable of printing with multiple materials or colours in a single print. Alternatively, we can print an object in separate parts in the required colours. Please contact us to discuss the specific requirements of your project.
  • What is your process for repairing 3D printers?
    Our process for repairing 3D printers involves several steps to ensure the best possible service and outcome for our clients. These steps include: Initial consultation: We begin by discussing the issues you are experiencing with your 3D printer and gathering relevant information about the printer's make, model, and usage. Diagnosis: Our experienced technicians carefully inspect your 3D printer to identify the cause of the problem and determine the necessary repairs or replacements needed. Repair plan and quote: We provide you with a detailed repair plan and a cost estimate based on our diagnosis. This plan will outline the specific repairs, parts needed, and the expected time frame for completion. Approval and scheduling: Once you approve the repair plan and quote, we schedule a convenient time for the repair to be carried out, either onsite or at our workshop, depending on the nature of the repair. Repair and quality check: Our technicians perform the necessary repairs, replacing any faulty components and ensuring that the printer is functioning correctly. We thoroughly test the 3D printer to make sure it is working optimally and meets our high-quality standards. Final delivery and follow-up: We return the repaired 3D printer to you and provide any necessary guidance or training on its operation, maintenance, or new components. We also remain available for any follow-up support or questions you may have after the repair is completed.
  • How durable are the 3D printed parts?
    The durability of 3D printed parts largely depends on the material used, the printing technology, and the design of the part. Some materials, like ABS, PETG, and Nylon, are known for their strength and durability, making them suitable for functional parts and prototypes. Other materials, like PLA, might be less durable and more suited for non-functional parts or decorative objects. Additionally, the chosen 3D printing technology and the design, such as wall thickness and infill density, can significantly impact the durability of the final part. With the right material and design considerations, 3D printed parts can be very durable and suitable for a wide range of applications.
  • Do you offer a 3D modelling service?
    Yes, we do offer a 3D modelling service! Our skilled and experienced team of designers can create 3D models for your project using advanced CAD software. Whether you have an existing design that needs to be converted into a 3D printable format or you need help turning your concept into a fully realized model, we can assist you throughout the process. This service ensures that your 3D printed parts meet your specific requirements and are optimized for the best possible outcome.
  • What is your turnaround time for 3D printing on demand?
    Our turnaround time for a 3D printing project depends on various factors such as the complexity of the design, the size of the part, the chosen material, and our current workload. Generally, we strive to complete most projects within a few days to a week. However, for larger or more intricate projects, the turnaround time may be longer. We always aim to provide our clients with an accurate time estimate for their specific project and work diligently to meet deadlines. If you have a specific deadline in mind, please discuss this with us, and we will do our best to accommodate your needs.
  • What types of 3D printing services do you offer?
    We offer a wide range of 3D printing services, including on-demand 3D printing, 3D printer repairs, and 3D printing training workshops. Our team of experienced engineers and designers can help you with your project from start to finish.
  • How do I get started with my 3D printing project?
    To get started, simply contact us with your project details, and we'll provide a quote and discuss the next steps in the process. If you have any questions or need assistance, our team is here to help.
  • Do you offer volume discounts for large orders?
    Yes, we offer discounts for bulk orders. Please contact us with your project details, and we'll provide a customized quote that reflects the volume discount.
  • Can you help me choose the right 3D printing technology for my project?
    Our experienced team is more than happy to assist you in selecting the most suitable 3D printing technology for your specific needs. Please contact us to discuss your project, and we'll help you make the best decision.
  • How can I learn more about 3D printing?
    We offer 3D printing workshops and training sessions to help you learn more about the technology, materials, and techniques. Check out our workshop offerings and sign up for a session to enhance your knowledge and skills in 3D printing.
  • What file types are compatible with your 3D printers?
    We accept most common 3D file formats, including STL, OBJ, and STEP. If you have a different file format, please contact us to discuss compatibility.
  • Can I pick up my order in person, or do you offer delivery?
    You are welcome to pick up your order in person at our facility. We also offer delivery options, including standard and express shipping. Please let us know your preference when requesting a quote.
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