Frequently Asked Questions

The durability of 3D printed parts largely depends on the material used, the printing technology, and the design of the part. Some materials, like ABS, PETG, and Nylon, are known for their strength and durability, making them suitable for functional parts and prototypes. Other materials, like PLA, might be less durable and more suited for non-functional parts or decorative objects. Additionally, the chosen 3D printing technology and the design, such as wall thickness and infill density, can significantly impact the durability of the final part. With the right material and design considerations, 3D printed parts can be very durable and suitable for a wide range of applications.

Yes, we do offer a 3D modelling service! Our skilled and experienced team of designers can create 3D models for your project using advanced CAD software. Whether you have an existing design that needs to be converted into a 3D printable format or you need help turning your concept into a fully realized model, we can assist you throughout the process. This service ensures that your 3D printed parts meet your specific requirements and are optimized for the best possible outcome.

Our process for repairing 3D printers involves several steps to ensure the best possible service and outcome for our clients. These steps include:

Initial consultation: We begin by discussing the issues you are experiencing with your 3D printer and gathering relevant information about the printer's make, model, and usage.
Diagnosis: Our experienced technicians carefully inspect your 3D printer to identify the cause of the problem and determine the necessary repairs or replacements needed.
Repair plan and quote: We provide you with a detailed repair plan and a cost estimate based on our diagnosis. This plan will outline the specific repairs, parts needed, and the expected time frame for completion.
Approval and scheduling: Once you approve the repair plan and quote, we schedule a convenient time for the repair to be carried out, either onsite or at our workshop, depending on the nature of the repair.
Repair and quality check: Our technicians perform the necessary repairs, replacing any faulty components and ensuring that the printer is functioning correctly. We thoroughly test the 3D printer to make sure it is working optimally and meets our high-quality standards.
Final delivery and follow-up: We return the repaired 3D printer to you and provide any necessary guidance or training on its operation, maintenance, or new components. We also remain available for any follow-up support or questions you may have after the repair is completed.

At Lunia 3D, we take confidentiality and intellectual property very seriously, as we understand the importance of protecting your ideas and designs. To ensure the security of your project, we are more than willing to sign a Non-disclosure Agreement (NDA) before discussing any details or beginning any work on your project. If you do not have your own NDA, we can provide one for both parties to sign, establishing a secure and confidential working relationship. This agreement ensures that your ideas, designs, and any other information shared during our collaboration remain protected and confidential.

How do I get started?

What types of 3D printing services do you offer?

What file types are compatible with your 3D printers?

How durable are the 3D printed parts?

Can you help me choose the right 3D printing technology for my project?

Do you offer post-processing services, such as sanding or painting?

What is your turnaround time?

Can you print multiple materials or colours in one print?

Do you offer volume discounts for large orders?

Do you offer a 3D modelling service?

What is your process for repairing 3D printers?

What about Confidentiality and Intellectual Property?

How can I learn more about 3D printing?

Can I pick up my order in person, or do you offer delivery?

How much does 3D printing cost?

Where are you based?