Question 1

How do I get started?

Accepted Answer

You can use our instant online quote tool to upload your 3D file and get an immediate price. We accept STL, OBJ, .3mf and STEP files.If you have a more complex project or need assistance, please get in touch with our team.

Question 2

What types of 3D printing services do you offer?

Accepted Answer

We offer a wide range of 3D printing services, including on-demand 3D  printing, 3D printer repairs, and 3D printing training workshops. Our team of experienced engineers and designers can help you with your project from start to finish.

Question 3

What file types are compatible with your 3D printers?

Accepted Answer

We accept most common 3D file formats, including STL, OBJ, .3mf and STEP. If you have a different file format, please contact us to discuss compatibility.

Question 4

How durable are the 3D printed parts?

Accepted Answer

The durability of 3D printed parts largely depends on the material used, the printing technology, and the design of the part. Some materials, like ABS, PETG, and Nylon, are known for their strength and durability, making them suitable for functional parts and prototypes. Other materials, like PLA, might be less durable and more suited for non-functional parts or decorative objects. Additionally, the chosen 3D printing technology and the design, such as wall thickness and infill density, can significantly impact the durability of the final part. With the right material and design considerations, 3D printed parts can be very durable and suitable for a wide range of applications.

Question 5

Can you help me choose the right 3D printing technology for my project?

Accepted Answer

Our experienced team is more than happy to assist you in selecting the most suitable 3D printing technology for your specific needs. Please contact us to discuss your project, and we'll help you make the best decision.

Question 6

Do you offer post-processing services, such as sanding or painting?

Accepted Answer

Yes, we can provide various post-processing services, such as support removal, surface finishing, and painting. Please mention your  post-processing requirements when requesting a quote.

Question 7

What is your turnaround time?

Accepted Answer

Standard turnaround for most orders is 3-5 working days. Express options are available. We will always provide an accurate time estimate for your specific project.

Question 8

Can you print multiple materials or colours in one print?

Accepted Answer

Some of our printers are capable of printing with multiple materials or colours in a single print. Alternatively, we can print an object in separate parts in the required colours. Please contact us to discuss the specific requirements of your project.

Question 9

Do you offer volume discounts for large orders?

Accepted Answer

Yes, we offer discounts for bulk orders. Please contact us with your project details, and we'll provide a customized quote that reflects the volume discount.

Question 10

Do you offer a 3D modelling service?

Accepted Answer

Yes, we do offer a 3D modelling service! Our skilled and experienced team of designers can create 3D models for your project using advanced CAD  software. Whether you have an existing design that needs to be converted  into a 3D printable format or you need help turning your concept into a fully realized model, we can assist you throughout the process. This  service ensures that your 3D printed parts meet your specific requirements and are optimized for the best possible outcome.

Question 11

What about Confidentiality and Intellectual Property?

Accepted Answer

At Lunia 3D, we take confidentiality and intellectual property very  seriously, as we understand the importance of protecting your ideas and  designs. To ensure the security of your project, we are more than  willing to sign a Non-disclosure Agreement (NDA) before discussing any  details or beginning any work on your project. If you do not have your  own NDA, we can provide one for both parties to sign, establishing a  secure and confidential working relationship. This agreement ensures  that your ideas, designs, and any other information shared during our  collaboration remain protected and confidential.

Question 12

How can I learn more about 3D printing?

Accepted Answer

We offer 3D printing workshops and training sessions to help you learn  more about the technology, materials, and techniques. Check out our workshop offerings and sign up for a session to enhance your knowledge and skills in 3D printing.

Question 13

Can I pick up my order in person, or do you offer delivery?

Accepted Answer

You are welcome to pick up your order in person at our facility. We also offer delivery options, including standard and express shipping. Please let us know your preference when requesting a quote.
Visits to our premises are by appointment only.

Question 14

How much does 3D printing cost?

Accepted Answer

Custom 3D printed parts start from £20. Pricing depends on size, material, technology and quantity. Use our instant online quote tool to get an immediate price.

Question 15

Where are you based?

Accepted Answer

Lunia 3D is based in Cardiff, Wales, UK at 12 Stadium Close, Cardiff, CF11 8TS. We serve customers across the UK with online ordering and UK-wide delivery.

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